JobSOC 43-5031
Public Safety Telecommunicators
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Definition from U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) (O*NET 31.0 (August 2026)).
Studied through
0 programsThe official crosswalk lists no program for this job.
Draws on
- Public Safety and Security4.9 of 5
- Law and Government4.5 of 5
- English Language4.5 of 5
- Telecommunications4.5 of 5
- Customer and Personal Service4.4 of 5
- Geography4.3 of 5
- Communications and Media4.2 of 5
- Computers and Electronics4.0 of 5
Importance as rated in O*NET (1 to 5); areas rated 3.5 or more, up to eight.