Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Definition from U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) (O*NET 31.0 (August 2026)).
01.
Jobs that draw on it most
387 jobs- Eligibility Interviewers, Government Programs4.9 of 5
- Opticians, Dispensing4.9 of 5
- First-Line Supervisors of Firefighting and Prevention Workers4.8 of 5
- Reservation and Transportation Ticket Agents and Travel Clerks4.8 of 5
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products4.8 of 5
- First-Line Supervisors of Retail Sales Workers4.8 of 5
- Audiologists4.8 of 5
- First-Line Supervisors of Personal Service Workers4.8 of 5
- Dietetic Technicians4.8 of 5
- New Accounts Clerks4.8 of 5
- Pesticide Handlers, Sprayers, and Applicators, Vegetation4.8 of 5
- Pharmacy Aides4.8 of 5
- Disc Jockeys, Except Radio4.8 of 5
- Hearing Aid Specialists4.8 of 5
- Hairdressers, Hairstylists, and Cosmetologists4.7 of 5
- Concierges4.7 of 5
- Gambling Cage Workers4.7 of 5
- Morticians, Undertakers, and Funeral Arrangers4.7 of 5
- Respiratory Therapists4.7 of 5
- Claims Adjusters, Examiners, and Investigators4.7 of 5
- Customer Service Representatives4.7 of 5
- Loan Officers4.7 of 5
- Insurance Sales Agents4.7 of 5
- Embalmers4.7 of 5
- Occupational Therapy Assistants4.7 of 5
- Photographers4.7 of 5
- Funeral Home Managers4.7 of 5
- Chiropractors4.7 of 5
- Financial Managers4.7 of 5
- Nuclear Medicine Technologists4.7 of 5
- Aircraft Cargo Handling Supervisors4.7 of 5
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services4.7 of 5
- Automotive and Watercraft Service Attendants4.6 of 5
- Entertainment and Recreation Managers, Except Gambling4.6 of 5
- Fish and Game Wardens4.6 of 5
- Nurse Anesthetists4.6 of 5
- Shuttle Drivers and Chauffeurs4.6 of 5
- Podiatrists4.6 of 5
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel4.6 of 5
- Health Education Specialists4.6 of 5
…and 347 more jobs.
02.
Programs that lead to those jobs
- Business Administration and Management, General17 jobs
- Business/Commerce, General13 jobs
- Medicine10 jobs
- Osteopathic Medicine/Osteopathy10 jobs
- Environmental/Natural Resources Law Enforcement and Protective Services9 jobs
- Finance, General8 jobs
- Human Resources Management/Personnel Administration, General8 jobs
- Insurance8 jobs
- Operations Management and Supervision7 jobs
- Selling Skills and Sales Operations7 jobs
- Purchasing, Procurement/Acquisitions and Contracts Management6 jobs
- Non-Profit/Public/Organizational Management6 jobs
- General Office Occupations and Clerical Services6 jobs
- Banking and Financial Support Services6 jobs
- Marketing/Marketing Management, General6 jobs
- Communication, General5 jobs
- Public Relations, Advertising, and Applied Communication5 jobs
- Public Relations/Image Management5 jobs
- Computer and Information Sciences, General5 jobs
- Foodservice Systems Administration/Management5 jobs
- Accounting and Computer Science5 jobs
- Industrial and Organizational Psychology5 jobs
- Criminal Justice and Corrections, General5 jobs
- Law Enforcement Record-Keeping and Evidence Management5 jobs
- Protective Services Operations5 jobs
- Maritime Law Enforcement5 jobs
- Public Administration5 jobs
- Social Work5 jobs
- Truck and Bus Driver/Commercial Vehicle Operator and Instructor5 jobs
- Organizational Leadership5 jobs
…and 1216 more programs.