JobSOC 43-4051

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Definition from U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) (O*NET 31.0 (August 2026)).

01.

Studied through

2 programs

Receptionist52.0406
Customer Service Support/Call Center/Teleservice Operation52.0411

02.

Draws on

Customer and Personal Service4.7 of 5
English Language3.9 of 5
Administration and Management3.5 of 5

Importance as rated in O*NET (1 to 5); areas rated 3.5 or more, up to eight.