ProgramCIP 52.0411
Customer Service Support/Call Center/Teleservice Operation
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Definition from U.S. Department of Education, National Center for Education Statistics (CIP 2020).
FieldFrom the federal list
JobsOfficial crosswalk
KnowledgeFrom O*NET
CoursesNext
ConceptsLater
Open questionsLater
01.
Leads to
2 jobs- Customer Service Representatives43-4051
- Order Clerks43-4151
02.
Knowledge those jobs draw on
- Customer and Personal Service2 of 2
- English Language2 of 2
- Production and Processing1 of 2
- Computers and Electronics1 of 2
- Education and Training1 of 2
- Administrative1 of 2
- Mathematics1 of 2
- Sales and Marketing1 of 2
- Administration and Management1 of 2
How many of the linked jobs rate the area important (O*NET importance 3.5 or more out of 5).