ProgramCIP 11.1006

Computer Support Specialist

A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.

Definition from U.S. Department of Education, National Center for Education Statistics (CIP 2020).

Also called Technical Support Specialist, Help Desk Specialist, IT Support Specialist.