JobSOC 43-2011

Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Definition from U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) (O*NET 31.0 (August 2026)).

01.

Studied through

0 programs

The official crosswalk lists no program for this job.

02.

Draws on

Customer and Personal Service4.3 of 5
English Language3.9 of 5
Administrative3.7 of 5

Importance as rated in O*NET (1 to 5); areas rated 3.5 or more, up to eight.