JobSOC 43-2021

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Definition from U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) (O*NET 31.0 (August 2026)).

01.

Studied through

0 programs

The official crosswalk lists no program for this job.

02.

Draws on

Customer and Personal Service4.2 of 5
Telecommunications3.8 of 5
Administrative3.6 of 5

Importance as rated in O*NET (1 to 5); areas rated 3.5 or more, up to eight.